Assessing Your Own ProjectTo assess your own e-government project's success or failure, you should ideally wait at least one year after implementation, to ensure the main impacts have truly emerged. Then, follow these steps.
Step 1: Identify the StakeholdersWho are the main individuals and groups affected by the e-government application? Use the following stakeholder checklist if necessary:
You don't need as many stakeholders as this: the top four or so will probably do. Step 2: Identify Each Stakeholder's Goals for the eGovernment ProjectFor each stakeholder (group or individual) in turn, find out what they wanted the e-government project to achieve. This may be written down, e.g. in project documents. Or it may require conversations/interviews with stakeholders. As with stakeholders, don't go overboard with numbers of goals - ten or a dozen is probably more than enough - but they should represent the range of different stakeholders. Step 3: Measure the Achievement of Each GoalFor each goal in turn, gather evidence to find out whether or not it has been achieved. Using this evidence, you can then categorise the goals: e.g. wholly achieved; partly achieved; not achieved. This step is easy to state, much harder to do. You have to ask yourself "How can I really show whether or not this goal has been achieved?". This will often mean gathering in-depth evidence that is both quantitative and qualitative. Step 4: Identify Other ImpactsHave there been any other impacts associated with the e-government project that were not anticipated or not covered by the goals? If so, have these impacts been desirable or undesirable for the various stakeholder groups? Again, this will require work: at the very least, talking to each stakeholder about project impacts. Step 5: Classify the Project OutcomeYou can use either one of the following classifications:
or:
Confused? Follow this link for some basic definitions of e-government success and failure. |
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